Getting back to the basics

In tough times like these, I think it’s vital for companies to keep things simple and focus their efforts on whatever made them a success in the past. I firmly believe it’s a mistake when a company tries to do too many “new” things to overcome economic challenges...or, worse yet, tries to reinvent themselves into something they’ve never been before. 

Here at Quill, we’re going to be focusing on two very basic things throughout 2009: making sure you get an outstanding value every time you order, and maintaining our industry-leading level of customer service. These are the two principles that have made us successful, and I know these same principles will help keep us a success today.

So what exactly does all this mean to you—our valued customer? First of all, it means that whenever you’re ready to order, we’re going to be ready with offers that help your office save some real money. It also means that we’re not going to abandon our commitment to having the supplies you need in stock and ready to ship at a moment’s notice.

As far as service goes, we’re fortunate here because great service is something that’s always been at the center of our operations. In the past, we’ve defined our service with things like fast delivery and easy returns. Today, however, we’re broadening our definition of great service so it covers your entire experience with our company.

In the coming months, we’ll be rolling out improvements to Quill.com that will help you find the right product faster than ever. Also, we’ll be making Quill.com a place where you can always learn something new and useful, such as how to make your business more secure.

By making improvements like these, we hope to become more than just your office supply company. Our goal is to be a company you can count on for smart office supply solutions.

Sincerely,

Michael Patriarca
President