Ask the Expert
Quick tips on Customer Service
from Quill Customer Service Manager Sherry Posch
An apology costs nothing, but can cost the business when not shared or sincere.
It takes months to earn a customer, seconds to lose one.
Follow the “Golden Rule.” Treat your customer as you’d expect to be treated; extend yourself to make a positive and lasting impression on the customer.
Actively listen to what your customer is saying. Never assume you know what they’re requesting; ask questions to ensure the situation is fully understood.
Always tell your customer what you CAN do for them rather than what you CANNOT do. Why say ‘no’ when you have the ability to say ‘yes?’
Do you have some customer service tips to share? If so, let us know!