November 2008 - Posts

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Saturday, November 01, 2008 12:12 AM

Outsourcing is Out! Insourcing is In! But What is Insourcing?

A new trend is emerging inside companies. The hot topic of outsourcing (sending work outside the company to be completed) is now changing by bringing the focus back to the company. Insourcing, a term used to describe work being done either in-house or through local subsidiaries, rather than sending those jobs overseas, is making its way into the corporate world.

Some companies have switched to insourcing because they have become discouraged with outsourcing. Management issues can arise when time differences, language, and geographical distance require extra manpower or resources.

 

Insourcing allows a company a greater ability to encourage innovations from within. The benefits are cost savings, standardizing processes, streamlining projects and reporting, and gaining efficiency.

 

But there are some questions that come up when a company decides to insource. Can you cross-train employees to perform work that was previously done by an outside supplier? Can an investment be made in equipment or technology that would enable more tasks to be completed in-house?

 

Companies that invest in the development of their staff gain employee loyalty. This shows in many ways—low turnover rate, and growth in revenues and hiring. Hiring costs are reduced, advertising costs may be reduced, and fewer customers go elsewhere.

 

Existing customers may do more business with companies that insource, because of the professional service they receive. Referrals from existing customers who have appreciated the services or products offered is another benefit.

 

If a corporate culture is created in which everyone involved with a customer goes above and beyond to insure that the customer’s experience is exceptional, the long-term results will reflect the company’s commitment to excellence.

Once you create that exceptional experience, your customers will do the rest. They’ll spread the word. Exceptional experiences are few and far between in our fast-paced world, and everyone appreciates quality service and a promise kept.

One of our favorite sayings at Quill has been “Work Smarter, Not Harder.” We continually look inside our organization for ways to improve every process and procedure. What has your company done to improve its processes?

by tinadh | with no comments
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Climbing the Ladder
Saturday, November 01, 2008 12:10 AM

How to Treat After-Work “Happy Hour” Appropriately

Happy hour can be a fun way to relax with your co-workers and get to know each other on a more personal level outside the office. That is, until someone (or worse, you) loses all decorum and does something embarrassing. To avoid moments like this, it's important to follow a few rules when going out with people from work.

 

1. Set a drink limit for yourself.

If you're drinking alcohol, make sure you know your limit and know when you start to lose all inhibition. Cut yourself off before that point. And don't try to keep up with anyone. Happy-hour drinking is not a competition.

 

2. Don't get too comfortable.

It's rare for a group of co-workers to get together and NOT talk about work. In fact it might be all you have in common. But be careful about what you say and to whom you say it. Complaining about your job or about certain co-workers, or spilling some private beans, can come back to haunt you.

 

3. Go to a bar with activities.

Maybe your happy hours are filled with awkward silences that you fill by drinking a lot. You don't have to sit around staring at each other for two hours. Find a bar with games – like pool or darts or pinball – to occupy your time and get people talking.

 

4. Represent your company.

Even though you’re off the clock and outside the office, you should still be cognizant of how you’re representing your company. You never know who will show up to judge your behavior – maybe your boss, someone who knows your boss, or a potential customer or client.

 

Ever had an embarrassing moment during an after-work happy hour? Share your story!

by tinadh | with no comments
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News You Can Use
Saturday, November 01, 2008 12:08 AM

10 Everyday Dangerous Things in Your Home

Most people are aware of common household dangers such as leaving a candle unattended or leaving electrical outlets uncovered while small children are present. But here are 10 not-so-well-known dangerous things you may find in your home.

 

Mold:

When left unchecked, mold can quickly spread and cause health problems including allergies and asthma in children. Use an exhaust fan in damp places like showers and kitchens. If your home falls victim to flooding from a broken pipe or inclement weather, wet items like carpet and drywall that will never completely dry should be removed and thrown away.

 

Lead paint:

Once considered beneficial for its fast drying time and durability, lead paint was banned due to toxic effects which caused organ damage and developmental disorders. When left alone, it isn’t fatal but when it starts to peel or is removed by sanding or scraping, harmful lead particles are released. Contact a professional to remove lead paint from your home.

 

Asbestos:

Commonly used between 1940 and 1970, asbestos was used in buildings for insulation and soundproofing. Much like lead paint, asbestos fibers are relatively harmless unless they are released into the air as a result of crumbling or removal. Asbestos can be found in some older homes and should be checked to be sure it’s in good condition. Otherwise it needs to be removed by a certified professional.

 

Magnets:

Today magnets are found in many different places, from children’s toys to jewelry. Magnets are useful, but they also can be dangerous if swallowed. If more than one is swallowed they can attract each other and potentially cause serious damage or death.

 

Household cleaners/air fresheners:

Remember, everything in moderation. Household cleaners and air fresheners are tested to be safe to use within your home. Unfortunately, if they’re overused or used in poorly ventilated areas, the fumes can be dangerous.

 

Window blinds:

Blinds with long cords are a serious risk in homes with children and animals. Pull cords that raise and lower the blinds often have loops that can get tangled around children and animals, causing a strangulation risk. Blinds today are now made without loops, but for older models look for cord wind-ups at your neighborhood home center.

 

Carpet:

Recently the EPA has received reports about health problems associated with high concentrations of volatile organic compounds (VOCs) in the glue and dyes used in new carpeting. Although the danger of VOCs has yet to be determined, it is recommended that newly carpeted areas are well ventilated. The level of VOCs will become minimal in just a few days.

 

Throw rugs:

Many throw rugs—like bath mats and rugs in entryways—already have a slip-resistant backing. However, some kitchen and area rugs do not. To avoid slipping and falling, use double-sided carpet tape or nonskid pads to keep rugs in place.

 

Pressed wood products:

Pressed wood products include paneling, particle board and fiberboard and offer a cheaper alternative to solid wood. The problem with pressed wood products, however, is the glue that holds the pressed wood together. When used in areas with high humidity certain glues can release dangerous levels of formaldehyde into the air, resulting in several side effects, such as hives, watery eyes and flu-like symptoms. If you live in an older home, trailer or prefab home you should consider using a dehumidifier and air conditioner to keep the humidity out of the air.

 

Garage:

Garages house a variety of things, from your car to old paint, paper, oil and other flammable materials, that could fuel a fire. Other garage hazards are spills from oil or other fluids that may drip from your car and cause you to slip and fall. Keep your garage safe by keeping it organized and free from clutter, as well as washing the floor with soap and water when there’s a spill.

 

If you have concerns about certain products, be sure to conduct further research. Good places to start are the American Association of Poison Control Centers at www.aapcc.org and the U.S. Consumer Product Safety Commission at www.cpsc.gov. 


Do you have any household hazard tips to share?

 

 

by tinadh | with no comments
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Renew You!
Saturday, November 01, 2008 12:06 AM



How to Calm Your Jitters
 

We have all had that jittery feeling before “the big event.” Will I do well? Will they like me? Will I look good? Should I change something? Am I ready for this? Should I go over everything just one more time?  Will I ever fall asleep tonight?

 

The answers to the above questions should be yes, yes, yes, no, yes, no, and yes. Problem solved. All is well. Good night. 

 

If only it were that easy to stop being nervous and worrying. In reality, we know it is much more difficult. Yet, we know if we do not calm ourselves it will only make things worse. We don’t want to start to worry about the worry!

 

A great way to gain control of yourself and stop this cycle is to figure out what it is about the situation that has you so scared. Now that your fears have been identified, think of the worst nightmare situation that you can imagine regarding those fears. What would you do if it happened?  What could you do to prevent it?  How likely would it be for all those events to take place? 

 

As an example, let’s say “the big event” is a large presentation you have been asked to give at work. What is the worst thing that could happen?  You could trip walking to the front of the room, fall flat on your face, and your notes would go flying. As you stand up and attempt to retrieve your notes, your pants split open and the heel on your shoe breaks. Everyone starts to laugh. You can’t remember one thing you were supposed to say.

 

If this seems over the top, it is supposed to be that way. The purpose of this is to make us realize that it really will not be that bad. Also, by facing the worst, we solve the real problems; so we can be confident when the event takes place.

 

Everyone has their own way of dealing with the jitters. What’s yours?

by tinadh | with no comments
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The Giving Tree
Saturday, November 01, 2008 12:04 AM

Offering the Homeless a Helping Hand with A Place 2 Call Home

Most people have the comfort of knowing they can lay their head down on a pillow, under warm blankets, in their own bed and in their own home. Unfortunately, there are many people who don’t have the luxury of having a place to call home, and one teenager in Colorado witnessed this first hand and decided to do something to help. Kristen Thomas and two of her friends collect items for care packages that they distribute to those in need in the Denver area. Some of the items they collect are toys, toiletries, baby food and bibles, and they bring a ministry to the homeless as well.

Kristen came up with the idea for her non-profit program, A Place 2 Call Home, when she went to Denver on a trip with her father. While they were driving, Kristen saw a lot of people who could use a helping hand to get back on their feet, and Kristen wanted to do something about it. “A Place 2 Call Home gives the homeless a step in the right direction – toward shelters,” Kristen says on the program’s Web site, http://aplace2callhome.tripod.com/.

A Place 2 Call Home is constantly looking for donations for care packages. Soap, shampoo, blankets, food (canned or dried), first aid items, toothpaste and toothbrushes, bibles, children’s books and toys, crayons and coloring books, baby blankets, bottles and powdered milk top the list of needed supplies. For more information on how you can help Kristen’s cause, you may e-mail her at aplace2callhome@lycos.com. For information on how you can help the homeless in your area, you may also visit the U.S. Department of Housing and Urban Development Web site at http://www.hud.gov/homeless/index.cfm.

Know someone under the age of 18 who has started their own charity? If so, let us know!

by tinadh | with no comments
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Ask the Expert
Saturday, November 01, 2008 12:02 AM

How Do You Build a Winning Sales Team?
Quick tips from Quill Sales Managers Karen Stricker, Keith Barker and Jeff Cirilis 

1. Recruit outstanding people. Blending a wide range of personalities gets the best results.

 

2. Create an awesome training program. This is the best way to ensure your team will represent your company in a professional manner.

 

3. Create a vision of what you want your sales associates to accomplish, and monitor those successes.

 

4. Motivate! Keep sales associates aware of where they are in regards to accomplishing the goals that they set.

 

5. Build customer relationships. It typically takes 6-10 contacts to generate sales–be persistent.

 

Have some good advice for building a winning sales team? If so, let us know!

by tinadh | with no comments
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Editor's Note
Saturday, November 01, 2008 12:00 AM

 

During November, we are surrounded by the theme of being thankful. While we’re all sitting around the dining room table later this month, filling our bellies full of delicious Thanksgiving turkey and pumpkin pie, many of us may take a moment to reflect on all the things we have to be thankful for: our health, our home and the delicious meal in front of us.

 

But what about showing the same thankfulness at work? So often we hear about the lack of gratitude shown for a job well done at the office. We all need those big thank yous and hoorays when we’ve worked hard and earned the praise. But so many companies seem to neglect that. A raise is great, but words of appreciation are just as necessary to keep motivation and morale up. Just as you would praise a child for trying hard and succeeding, an adult benefits from the same type of encouragement.

 

Don’t think that this type of gratitude should only come from your managers. There’s no reason you can’t praise your own coworkers. Last year during the holidays I came back to my desk after lunch one afternoon and noticed a thank you card on my keyboard. It was a coworker thanking me for helping her out during her transition into a new job. I was so warmed by her gesture that I still have it hanging up in my cube. I was more than happy to help her, but being thanked for doing so was the icing on the cake. If everyone was properly appreciated, think how that could spiral outward into a cycle of nice acts all over the place!

 

Having a hard time knowing how to thank your coworkers or employees? Writer Anita Fontana offers up these suggestions in her article, "How to Cultivate Gratitude in the Workplace." 

  1. Send a thank-you e-mail or e-greeting card
  2. Send a virtual box of chocolates or bouquet of flowers
  3. Take someone out for coffee or lunch “just because”
  4. Leave a thank-you sticky note
  5. Leave a thank-you voicemail message

Use this month’s theme as a great excuse to thank at least one person in your office. They will really appreciate it!

Christy Wolf, Editor

Have you done something really nice for a coworker? If so, tell us about it!

by tinadh | with no comments
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